Troubleshooting
Quick fixes for the most common issues—so you can get back to business.
Tip: Start with a keyword like login, Stripe, or email.
Top Troubleshooting Topics
Click a card below to jump directly into focused troubleshooting steps.
Most Common Fixes
These guides solve 80% of the issues we see in GoHighLevel and the 5D ecosystem.
I can’t log in: what to do first
Step-by-step checks when your 5D or GoHighLevel login suddenly stops working.
How to reset your password
Reset links, email delivery checks, and what to do if the reset email never arrives.
Why emails go to spam (and how to fix it)
Authentication (SPF, DKIM), sending limits, and list hygiene basics to keep emails in the inbox.
Phone number issues for SMS
Number verification, carrier filtering, and how to test your SMS configuration safely.
Stripe connection troubleshooting
Reconnect Stripe, verify webhooks, and confirm your products and prices are synced correctly.
Payment failed: steps to resolve
How to read Stripe error messages and what to ask your customer when a charge fails.
Calendar not showing availability
Check connected calendars, time zones, and event types when slots aren’t appearing.
Double messages / duplicate automation issues
How to audit workflows and triggers to stop contacts from entering the same flow twice.
Links not working on mobile
Check mobile layouts, overlays, and URL formatting when taps don’t behave as expected.
Video not loading
Fix embed settings, privacy controls, and browser/device issues that block video playback.
Browser cache fix steps
Simple refresh and cache-clearing instructions for Chrome, Safari, and Edge.
What to send support so we can help fast
The exact screenshots, URLs, and timestamps that let our team resolve your issue quickly.
Micro FAQ
Can’t log in — What should I try first?
First, reset your password using the 'Forgot password' link. If that doesn't work, clear your browser cache, try a different browser, or check that your email address is correct. If problems persist, contact support.
Why did my payment fail?
Check that your card details are correct and the card hasn't expired. Confirm there are sufficient funds and that your bank didn't block the transaction. If needed, try a different payment method or contact support with the transaction ID.
Why aren’t emails sending from my account?
Verify your email settings and any connected SMTP provider. Check spam filters and sending limits. For transactional email issues, review logs or reconnect the email provider.